If you come across any quality issues, kindly capture clear photos and videos and promptly reach out to our sales team. We are at your service 24/7. In case of any delays in our response due to time zone variations, we appreciate your patience. Our technical team will swiftly investigate the matter and offer feedback. Challenges are welcomed as they drive our continuous improvement efforts.

For new customers, a 30% deposit via T/T is required in advance. The remaining 70% can be settled through either T/T or L/C. For smaller orders, we suggest utilizing Western Union or Money Gram for their lower fees. PayPal is also viable, albeit with slightly higher charges. Long-term customers with a favorable track record may avail of OA credit in case of cash flow constraints.

Having a physical sample is essential for precise color and pattern matching, particularly for designs with color coating. In cases where only a photo is accessible, our team can craft a meticulous drawing with high precision. The sampling cost varies based on the method employed—surface polishing or color coating is generally cost-effective. Etching patterns are also affordable, while developing a new embossing mold may incur higher expenses.

Certainly. We provide custom packaging solutions including PVC protective film, sticker labels, and wooden cases. Your company logo can be printed on the film, along with product specifics like size or thickness, using an ink printer or labeled sticker. When it comes to wooden or plywood cases, you have the choice between standard packaging or more robust double-layer options.

We strongly advise against using brushes, steel wool, or abrasive cleaners as they can harm the sheet's surface. Avoid acidic cleaners as well, as they may lead to rusting. If you spot hardened particles on the surface, just spray ethyl alcohol and gently wipe it off with a cotton or microfiber cloth.

For standard finishes like mirror, hairline, satin, mirror gold, and mirror black, the minimum order quantity (MOQ) is 5 pieces per design, each in the standard 4ft x 8ft size. In the case of custom finishes or patterns, the MOQ is 10 pieces per size and thickness.