The manufacturing period for bulk orders (full container load) with standard finishes or designs typically ranges from 15 to 25 days once all specifications are confirmed. Custom designs or color matching may require additional time due to sample delivery requirements. For smaller quantities with available inventory, delivery can be arranged within 3 business days.

For new clients, we require 30% T/T as advance payment. The remaining 70% can be settled via T/T or L/C. For smaller orders, Western Union and MoneyGram offer lower fees and are preferred options. PayPal is available with slightly higher processing costs. Established long-term customers may qualify for OA credit terms during cash flow constraints.

Absolutely. Packaging customization includes PVC protective film design, custom sticker labels, and wooden case options. Your company branding can be printed on the protective film. Product specifications can be added via portable ink printing or adhesive labels. Wooden cases are available in standard or reinforced double-layer configurations.

Please document any issues with clear photos and videos, then contact our sales team immediately. We maintain 24/7 availability. If time zone differences delay immediate response, we appreciate your patience. Our technical team will investigate and provide comprehensive feedback. We embrace challenges as opportunities for improvement.

We maintain inventory for popular finishes including mirror, hairline, satin, mirror gold, and mirror black. The MOQ is 5 pieces for standard 4ft X 8ft sizes in these finishes. For specialized finishes or custom patterns, the minimum order is 10 pieces per size and thickness specification.

We strongly recommend avoiding brushes, steel wool, or abrasive cleaners that may damage surface brightness. Acidic cleaners should never be used as they can cause rust formation. For stubborn particles, spray ethyl alcohol on the surface and clean with cotton or microfiber cloth for optimal results.